Return Policy
pragss.com offer a 7-day return policy for all unused and unworn items, no questions asked. However, please note that the 7-day return does not apply to personalized Jewellery, coins, utensils and God idols other than in cases of defective/spurious products. Pragss.com reserves the right to process refunds after checking the returned items. Any shipping charges (if paid) at the time of placing the order are nonrefundable in case of returns
In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts and silver coins.
Please take a clear, uninterrupted video 3-4 minutes long when opening your package.  Show the outer white plastic bag clearly in the video from all sides before opening the plastic bag.  In case you receive a damaged, missing or not-as-described product, please call us and share the unboxing video on WhatsApp on our Customer Support number within 24 hours of receiving the package.
All orders from out of Indian Territory are non-returnable.
 
Refund Policy
In case you have requested the return of any of your products, the refund of the same shall be initiated once we receive the product back in our warehouse and refund will be initiated after 48 hours of item received in our warehouse.
Replacement & Exchange:
You can also avail replacement or exchange of your order as per your requirements. The conditions remain the same as those applicable to returns. The replacement will only be shipped after the initial return has been delivered.
Return Process
You can reach out to our Customer Support team to return your order, they’ll guide you through the process. Mainly you have to return your order by yourself. You have to pack the parcel as it was received to you and have to make a video during packing all articles and then send it to address mentioned below. No shipping charges will be refundable that costs you for return your order. 
Pragss Enterprises, Ground Floor, 5-B, Agrasen colony, Brahampuri Khura, Jaipur, Rajasthan, 302002 Contact No. +91 8690557967.
All orders from out of Indian Territory are non-refundable.
In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honored. In all such cases, the brand reserves the right to take the final decision